Returns

Tajwale ke liye ek customer-friendly aur professional Return & Refund Policy ye rahi. Is se aapke customers ka trust barhta hai aur wo be-fakar ho kar shopping karte hain:

Return & Refund Policy

Your Satisfaction is Our Priority.

At Tajwale, we stand behind the quality of our products. However, if you are not entirely satisfied with your purchase, we are here to help. Our return process is simple and transparent.

1. Return Window

You have 7 days from the date of delivery to request a return or exchange. After 7 days, unfortunately, we cannot offer you a refund or exchange.

2. Conditions for Returns

To be eligible for a return, please ensure that:

  • The item is in its original packaging.

  • The product is unused, undamaged, and in the same condition that you received it.

  • All tags, manuals, and accessories are included.

  • You have the proof of purchase (order number or invoice).

3. Non-Returnable Items

For hygiene and safety reasons, certain items such as skincare products (opened) and innerwear/apparel (worn) cannot be returned unless they arrived damaged or defective.

4. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact our support team at [Insert Email/WhatsApp].

  2. Provide your order ID and a photo/video of the product (especially if it is damaged).

  3. Once approved, you will be guided on how to send the item back to our warehouse in Lahore.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed via Bank Transfer, JazzCash, or EasyPaisa within 3-5 working days.

  • Note: Original shipping charges are non-refundable.

6. Exchanges (If Applicable)

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [Insert Email].